OPENING PROCEDURES
ARRIVE 15 minutes before the shift.
SANDWICH SIGNS Place Sandwich marketing signs out – front and back
BUILDING GATES Open building lobby gates entering Salud’s and open gates to elevator lobby.
2nd FLOOR LIGHTS 3 switches upstairs (1 switch by elevator alcove. 2 switches by back stairs exit).
SHOPPE LIGHTS 16 switches at electrical box in Saluds. There are 2 switches inside left on, all the time.
SHOP GATES Open to inside of store. Keep padlock on gate.
OPEN SIGNS Flip one at shoppe entrance. Turn on sign in window.
MONEY BOX (x2 – one for each clerk) Count and validate $200 in box. Sign box. If the box is short, make a note. If box is over place overage in daily envelope with a note or in small coin container at desk.
DAILY ENVELOPE (x2 – one for each clerk) Legibly date and sign daily envelope. Note – there should be one credit card slip envelope for both boxes.
TABLET Validate power and set to evieApp home page. Do a page reset to check for working internet. Make sure you sign in to the correct suite: West or East
SUPPLIES Make sure you have adequate supply of bags and gold tissue paper.
TVS and ALEXAS Turn music on each Alexa in shoppes (3). Make sure both TVs are on and audible.
Enjoy your day creating and selling!
OUR VALUES
We 🖐 Make with Purpose
We value work created with skill, attention and purpose – by hand, heart and mind.
We 🤍 Create with Care
We believe art restores dignity and connection by nourishing body, spirit, and community throughthoughtful practice
We 🤝 Build Culture Together
We honor Creatives as equal contributors in shaping Camden’s creative life.
CUSTOMERS
Customers Come First!
Give a warm welcome to ALL guests in the building.
Introduce yourself and share that we are a local creatives marketplace.
We are a local creatives marketplace for gallery art + gifts + goods. Art for All.
Spend time walking around when not busy and learn who the creatives are and what type of art they do. If the creative has an empty spot, look in the storage and see if they have a replacement item. If you are unable to find a replacement item, send a message to the person.
While you are at the shoppes consider checking-in on Facebook and sharing what you are working on, new art, new artists…. Provide ongoing demonstrations throughout the day of your art on the river, and if multiple volunteers are on duty – on the sidewalks and in the parking lot. Get creative! Enjoy your time creating, meeting new people and completing sales.
SLOW DAYS – HELP OUT THE SHOPPES BY DOING THESE THINGS
Check all locations – straighten/replace sold items.
Straighten and clean the wrapping area and checkout. Restock bags/tissue paper.
Straighten and clean classroom area.
Take out trash.
Replace burnt out lightbulbs.
Clean and polish the sink.
Sweep/mop.
Post on Social Media about your art.
SALES
Add all items to the evieApp one at a time per artist(s).
Enter descriptions when provided on tag.
Select the payment option
Double check:
o The artist’s correct name is next to each item.
o The correct price is listed for each item.
o The correct payment option was selected.
o If paying with a credit card, make sure the CC fee has been added to final amount due.
If there is a problem with an artist’s tag, do not complain in front of the customer.
CASH SALE
Double check amount collected.
If you need help figuring out change due, use the option on the evieApp (enter amount provided and it will give you the exact amount to return to customer.
CHECK SALE
Make sure money amount is listed.
Name on check should match driver license
CREDIT CARD SALE
Select 1 (sales) on the credit card machine – it will then say SALES at the top and prompt for the sale total. DOUBLE CHECK THIS
Enter sale total – DOUBLE CHECK after entering that it matches evieApp
Have the customer insert or tap their card.
After the card is accepted, it will say approved. DOUBLE CHECK!
If not approved, end the transaction and start over with another card.
Before the customer leaves, DOUBLE CHECK. Make sure the receipt says SALE and APPROVED, and a SIGNATURE is provided (if slip requires). If any are missing, the sale is NOT complete.
All credit and debit cards have a 4% service fee that the customer pays. It is a convenience fee for the customer to use a credit card. (Each time a credit card is used the customer is floating a loan from the bank. This is a convenience for the customer. It is customary now that the customer pays this fee and not the artist. Others may call it handling fees, service fees or cash discount. Since Covid the nation has shifted to the customer paying this fee. If the customer does not want to pay the convenience fee, they can pay with cash or check.
Clean-up personal work areas.
Leave the checkout desk and wrapping station clean and neat.
Bring Signs in (front and back)
Turn lights out upstairs
Lock Art Stable gate
Turn off open sign and flip open sign at gate
Turn Alexa’s off
SALE PICTURE Procedures
Pictures are taken of all sales. Ask the customer if they want to be in the photo. Make sure the customer is smiling. Show them the picture and make sure they are ok with the picture for social media. If they do not want to be in the photo, a picture is still taken of the item sold.
By the end of the shift, load the sale pictures in your portal under the Clerk Tab. This compiles all the sales pics by date in one location for social media posts.
END OF DAY MONEY Procedures:
On tablet, select ‘Today’ for transaction report to view your transactions and totals.
CASH & CHECKS:
CASH LINE on today’s sales by clerk name – put money amount in correct envelope (change in plasticbag). Be sure to use the largest and cleanest bill set possible — $25.76 — it should be one twenty, one five, three quarters and one penny.
Count remaining money in cashbox – it should equal $200.00. If there is a shortage, put a signed note in the cashbox. If there is an overage, put the overage and a note in the day’s envelope.
Include any checks collected in your envelope.
DATE ENVELOPE LEGIBLY – along with your initials/name.
Place the sales envelope in the locked drop box in wrapping station.
This is completed even if you are just handing over to another clerk for the day. The new clerk gets a new envelope and recounts the box.
CREDIT SALES:
Select 6 on the credit card machine
Answer YES to batch (green button) and CHECK BATCH TOTAL.
Match the credit total amount on the evieApp:
If they MATCH:
Press YES to close batch and print summary slip.
If they DON’T MATCH:
Scroll to bottom of evieApp Today’s Report and go through the tickets one by one (they are ordered by trace number)
Try to solve resolve problem BEFORE BATCHING.
Press YES to close batch and print batch summary slip.
Make notes on BOTH individual payment slip and batch summary report so daily auditor immediately understands the issue.
o PUT stapled group in LOCK BOX in wrapping station without envelope
o Leave the joint credit card slip envelope “empty” next to the cash boxes for the next day.
OTHER CREDIT CARD MACHINE NOTES
Batching sends the money to the bank.
You can batch at any time. If sales occur after the initial batch, repeat steps and batch again.
Credit card slips are kept separate from the money envelopes and are placed in the box at the end of the day regardless of how many clerks.
If a sale occurs after hours, you can process the sale. If a credit card is used, complete the batching process again and place the slips in the locked box.
OTHER IMPORTANT INFORMATION
CREDIT CARD SALE OVER THE PHONE
You need the credit card number, the exp date, the CVV, and the zip code.
Follow the sales procedure as above. When you have entered the amount press the green button twice to manually enter the card. Answer the questions accurately. For address just hit enter and then enter the zip code.
Collect the person’s phone number in case there is an issue later.
Make sure the slip says it is a sale, and it is approved before the art is released.
RETURNS
We do not accept returns.
If you select 2 by mistake during a sale, the machine will say RETURN at the top. Press the red button to cancel the procedure.
If you complete the sale as a RETURN, you will have to enter the sale in correctly twice to reverse a return.
REPRINTING A CREDIT CARD RECEIPT
Select the green button for the menu.
Scroll down to other and select.
Scroll down to print and select.
Select merchant or customer copy and reprint for the last sale.
Select search to reprint a slip earlier in the day. Type in the reference number the missing trace number.
Once a batch is completed the sale cannot be reprinted.
AUTHORIZATION REQUIRED
If you do a sale under 5 by mistake, an authorization is required to release the money.
Your batch total will not equal your expected total. Your slip will have AUTH at the top.
To release an authorization required, merchant services must be called.
The phone number for merchant services is located on the bottom of the credit card.